Review and send your request
Your request has not been sent yet. Check the details below, then open your email app and send the prepared message to SCRANprep.
Open email to send request ↗If no email app opens, download the copy and attach it to an email to subscriptions@scranprep.com. No place is reserved until SCRANprep confirms your request; payment still does not reserve weekly kitchen capacity.
Unused vouchers and cancellations
Proposed policy for confirmation before payment. SCRANprep will confirm the final arrangements in writing. Applicable consumer rights continue to apply.
Pause requested before Friday 22:00
Move the unused entitlement to a later eligible week. SCRANprep cancels any issued code before replacing it.
Missed cutoff without notice
One courtesy rollover per plan. Further exceptions require agreement with SCRANprep.
Kitchen sells out before you order
Carry the unused entitlement forward without penalty, or request a refund of that unused portion.
SCRANprep cancels a fulfilment week
Choose a replacement week or a refund for the unused portion.
You wish to end the plan
SCRANprep reviews unused entitlements and refunds the amount actually paid for them, subject to applicable rights and the agreed terms.
Voucher already redeemed
Changes are resolved against the actual order. A second active voucher is not issued automatically.
Unused entitlement is recorded in SCRANprep’s register. A voucher code is not a gift card or stored cash balance. Refunds use the discounted amount paid, rather than the £43 voucher face value. Rounding is reconciled so a fully unused four-week plan refunds exactly £168.56 and a fully unused eight-week plan refunds exactly £330.24.
No additional expiry period is imposed on this request page. Any agreed plan dates, pauses or time limits will be confirmed before payment.